I've been with you guys now almost two years, and EVERY month when I call in to make a payment, it doesn't matter who I talk to, I always have some unpleasant person on the phone that acts like I'm inconvinencing them when all I'm trying to do is pay my bill. I just got off the phone with a guy that just said "hold on" and it was dead air on the phone for over a minute and then when I said "Hello" the phone was disconnected. Last I checked, it was your job as an insurance agency to take our payments, issue new policies, look for better quotes after our current policy expires.
When trying to put my "at the time" boyfriends car (who only has the loan in his name) under my insurance the most unpleasant older woman treated me like I was stupid saying it wasn't my car even though it is registered to me and said I couldn't insure it in my name. She then brought me into another mans office to which he also told me I could not insure the car in my name. so I left cancelled my policy and went to Gieco. Gieco not only allowed me to insure it in my name but because my "at the time" boyfriend didn't even have a valid license I didn't even need to have him on the insurance at all either. The Norman Methot Agency really screwed up here they don't even respect basic rules.
My fiance and I were two weeks late paying for the first time and we got a letter that said to pay within ten days which we did and they still took our car. The repo guy almost didn't let us take our stuff and they had 3 people to take it. Anyone looking for a car DO NOT go here.
Great customer service. Always ready to help. Brian ans Norman are the best.
Normand M Methot Agency is a US Insurance Agency based in Biddeford, Maine. Normand M Methot Agency is located at 422 Alfred St, Biddeford, ME 04005, USA.
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